American Water Refreshes Customer Website

American Water has launched a refreshed digital experience for customers accessing water and wastewater services. The updated amwater.com website offers more intuitive navigation, improved search and streamlined access to bill payment, paperless billing, emergency reporting and service alerts. Customers can also view water quality information and explore customer assistance programs. The utility said the changes are designed to work across desktop and mobile devices.

Customer Services Online

The website provides state-specific information, customer service contacts, outage and service interruption information, and water and wastewater emergency reporting. It also directs customers to affordability programs and educational resources.

Maureen Duffy, Executive Vice President, Communications and External Affairs at American Water, said:

“At American Water, everything we do starts with serving our customers well. As customer needs continue to evolve, we've created a modern, intuitive digital platform that makes it easier for customers to connect with us, access the information they need and manage their water and wastewater service with confidence. These enhancements are another example of our commitment to delivering a customer experience that is as reliable and dependable as the service we provide every day.”

Digital Experience Improvements

American Water said the refreshed website is part of its work to improve the customer experience through modern, secure and reliable digital tools. The changes also aim to strengthen accessibility, reliability and overall website performance.

Matthew Prine, Vice President, Chief Customer Officer at American Water, said:

“Whether customers are looking for information, checking for service updates, reporting an emergency or exploring customer assistance programs, we want every interaction with American Water to be simple and intuitive. Our refreshed website makes it easier for customers to access the services and information they use most, while providing another convenient way to stay connected with us.”

Accessing Water Information

Customers can access the refreshed experience through amwater.com.