Illinois American Water Marks One Year of Expanded Discounts

Illinois American Water has helped more than 4,000 Illinois households lower their monthly water and/or wastewater bills through its Income-Based Discount Program, which it expanded one year ago. Participating customers have saved an average of $40 per month since the program expanded on July 1, 2025. The program is administered by Dollar Energy Fund and serves eligible residential customers across Illinois. Discounts range from 10% to 80%, based on household income and size.

Broader Income Eligibility

The expansion made households with gross incomes at or below 300% of the current Federal Poverty Income Guidelines eligible for monthly bill discounts. Customers at or below 50% of the guidelines can receive an 80% discount, while those between 51% and 100% can receive 65%.

Customers between 101% and 150% of the guidelines receive a 40% discount, while those between 151% and 300% receive 10%.

Rebecca Losli, president of Illinois American Water, said:

“The expansion of the Illinois American Water Income-Based Discount Program is helping make water and wastewater service more affordable for customers who need financial help the most.”

Monthly Credits For Customers

Approved customers receive the discount as a monthly credit directly on their account. Participants must recertify annually to remain enrolled.

Customers can apply through Illinois American Water’s customer assistance webpage. The utility also offers H2O Help to Others™, payment arrangements and Budget Billing.

Rebecca Losli, president of Illinois American Water, said:

“We encourage all customers who may be struggling with bill affordability to explore the assistance programs available.”

Support For Affordable Service

The program gives eligible households a structured way to reduce monthly water and wastewater costs while maintaining access to service.